Our 24/7 technical support is included in the price of the monthly subscription package you’re on. We do not charge any premium rates when you call us, or in fact any additional fees to support you. 24/7 our knowledgeable and personable support engineers are here to provide no-nonsense, efficient and engineered technical information and answers.
Our goal is to respond to all technical support requests as fast as possible. All support issues are dealt with in order of priority. We will always endeavour to rectify any problem pointed out to us as quickly as possible and normally within one hour during normal business hours, however some problems take longer to solve than others, and it may not be possible for all issues to be fixed within an hour.
What is a DDoS attack?
A Denial of Service attack (DoS) or Distributed Denial of Service attack (DDoS) aims at rendering a computer resource either unavailable or with sufficiently crippled user accessibility. There are different techniques and means to launch such attacks. Motives could also be very varied, as well as the targets. (D)DoS attacks usually represent the organized attempts of a person(s) to make a web site or service not function or cause sufficient downtime for a limited time or permanently. Typical targets of (D)DoS attacks include all kinds of (prominent or not so prominent) sites or services such as financial and banking institutions, online e-commerce establishments, news & media sites, online gaming communities, the public sector, and lately, even entire countries.
Can a DDoS attack happen to my business?
Yes it can. It doesn't matter what your online business is, your revenue streams depend on the uptime of your site and services. Unfortunately, criminals (it doesn't matter who: your ill-wisher, racketeers or competitors, or even sometimes bored students) are aware of your site's accessibility reliance and make it their main purpose to sever your customers' connection with your business thus causing lackluster or null service or entire site's performance. As it happens, there is a number of means of achieving this goal, Distributed Denial of Service attacks being the major and fastest spreading one nowadays. There is also evidence the cost of launching such attacks has decreased dramatically over the recent years.
How can I fight a DDoS attack?
There is absolutely no way to fight DDoS Attacks without employing high-capacity, stable and secure internet channels, specialized software solutions and distributed hardware equipment. Thus, the problem of fighting DDoS attacks is usually not readily solvable for small and medium sized businesses. From a financial point of view, it is much more viable to engage the services of companies, whose core competence is the development and provision of DDoS Protection. Sometimes that can also cost you a considerable portion of your income. We understand this and have designed our offerings to be cost-effective, yet very powerful. We have the technology and infrastructure to keep your website online even while under the severest of DDoS attacks. You don't need to make any additional software or hardware investments. The protection can be activated in minutes - right after your order, and you will be able to forget about the DDoS threat forever. Our mitigation technology is truly hassle-free, just make an account, give us some information about your hosting structure and we will take care of everything else.
What types of DDoS attacks can Vistnet protect me from?
With Vistnet DDoS Protection Solutions your business can be cost-effectively protected from all types of DDoS attacks without exception. Guaranteed: we are so confident in the power and effectiveness of our service that we are the only company in this business offering 100% money back guarantee if our service doesn't perform well for you.
How much does it cost to get protected from DDoS attacks with Vistnet?
We understand the need for a reliable, affordable and efficient DDoS protection solution. We have devised special packages that provide a different feature sets, tailored to suit the requirements of different types of online activities. Please see our pricing page for more details.
How does Vistnet Protection work?
Our solution works like a proxy in front of your site, takes over your traffic, filters it and sends you back only good clean traffic. Please see the signup and setup process here.
When you subscribe to our DDoS protection service you only need to change your domain's host (A*) record:
- Login into your domain manager and go to domain DNS manager.
- Find the A* (Host) record and type in the protected IP address provided by us.
Example of an A record:
|@||IP address||1 hour|
Edit the @ record and replace the IP address with the protected IP address provided by us.
*A (Host) - A records (also known as host records) simply point a domain name or sub domain to an IP address.